Cancellation and rejection are often confused, but they're opposite ends of the same problem: cancellation is initiated by the seller who made a mistake; rejection is initiated by the buyer who received a mistake.
| Cancellation | Rejection | |
|---|---|---|
| Initiated by | The seller/issuer | The buyer/recipient |
| Reason | Seller noticed an error before the buyer complained | Buyer noticed an error (wrong amount, wrong TIN, wrong item) on the e-Invoice they received |
| Typical trigger | Internal review, duplicate entry, wrong customer | Buyer's own reconciliation or accounts team flags the issue |
| Result | e-Invoice voided, may be reissued correctly | Seller notified, expected to cancel and correct |
If you notice an error after the window closes, you generally can't reject it outright — instead, raise the issue directly with the seller so they can issue a credit note, debit note, or refund note referencing the original e-Invoice.
Rejection is a buyer action. If a buyer receives an e-Invoice with incorrect details, they can reject it within the permitted window, prompting the seller to issue a corrected one.
The seller is notified and typically needs to cancel the rejected e-Invoice and issue a new, corrected one, or address the concern via credit/debit note if outside the window.
No — rejection is meant for genuine errors in the e-Invoice document itself, not payment disputes. Payment terms and disputes should be handled separately from the e-Invoice validation process.
